Refund Policy
This policy explains what is refundable, how cancellations work and the notice we ask for. Fees are scoped in your agreement — DistyMan does not publish a public price list.
Last updated: 5 August 2026. This Refund Policy forms part of your agreement with DistyMan and applies to project fees, recurring service fees and add-on development as set out in that agreement.
1. Project / setup fees
Project and setup fees cover scoping, configuration, standard templates, data onboarding and launch work. Because this work begins as soon as your project is scheduled, these fees are non-refundable once onboarding has started. If you cancel before any onboarding work has begun, we will refund the fee less any costs already incurred.
2. Recurring service fees
Recurring fees cover managed hosting, SSL, firewall and backups, business-hours support and ongoing maintenance, as specified in your agreement. Fees are billed in advance and are non-refundable for the current billing period. You may cancel at any time to stop future billing, as described below.
3. Cancellation
- To cancel, give at least 30 days' written notice before your next billing date by emailing sales@distyman.com.
- Your service continues to the end of the paid period, after which billing stops.
- Fees already invoiced for the current period are not refunded.
4. Add-on development
Custom integrations and add-on development are charged per the rates agreed in your statement of work. Once development has been scheduled and started, these amounts are non-refundable. Work that has been quoted but not yet started can be cancelled without charge.
5. Commercial terms
Fee adjustments and other commercial terms are governed by your agreement. Custom deployments may include a statement of work that takes precedence over this page where the terms differ.
6. Chargebacks
If you believe you have been billed in error, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may result in suspension of the Services while the matter is reviewed.
7. How to request a refund
Send refund requests to sales@distyman.com with your account name and invoice number. Approved refunds are returned to the original payment method, typically within 10 business days.
8. Contact
Questions about billing or this policy? Email sales@distyman.com, call +1 (408) 821-8283, or use our contact page.
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