# Refund Policy | DistyMan

> DistyMan's refund and cancellation terms for project fees, recurring service fees and add-on development — clear rules on deposits, cancellation notice and what is and isn't refundable.

> Source: https://distyman.com/legal/refund-policy/

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Legal

# Refund Policy

This policy explains what is refundable, how cancellations work and the notice we ask for. Fees are scoped in your agreement — DistyMan does not publish a public price list.

**Last updated:** 5 August 2026. This Refund Policy forms part of your agreement with DistyMan and applies to project fees, recurring service fees and add-on development as set out in that agreement.

## 1. Project / setup fees

Project and setup fees cover scoping, configuration, standard templates, data onboarding and launch work. Because this work begins as soon as your project is scheduled, these fees are non-refundable once onboarding has started. If you cancel before any onboarding work has begun, we will refund the fee less any costs already incurred.

## 2. Recurring service fees

Recurring fees cover managed hosting, SSL, firewall and backups, business-hours support and ongoing maintenance, as specified in your agreement. Fees are billed in advance and are non-refundable for the current billing period. You may cancel at any time to stop future billing, as described below.

## 3. Cancellation

- To cancel, give at least **30 days' written notice** before your next billing date by emailing [sales@distyman.com](mailto:sales@distyman.com).

- Your service continues to the end of the paid period, after which billing stops.

- Fees already invoiced for the current period are not refunded.

## 4. Add-on development

Custom integrations and add-on development are charged per the rates agreed in your statement of work. Once development has been scheduled and started, these amounts are non-refundable. Work that has been quoted but not yet started can be cancelled without charge.

## 5. Commercial terms

Fee adjustments and other commercial terms are governed by your agreement. Custom deployments may include a statement of work that takes precedence over this page where the terms differ.

## 6. Chargebacks

If you believe you have been billed in error, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may result in suspension of the Services while the matter is reviewed.

## 7. How to request a refund

Send refund requests to [sales@distyman.com](mailto:sales@distyman.com) with your account name and invoice number. Approved refunds are returned to the original payment method, typically within 10 business days.

## 8. Contact

Questions about billing or this policy? Email [sales@distyman.com](mailto:sales@distyman.com), call US toll-free [+1 (866) 297-5850](tel:+18662975850) or international [+1 (408) 821-8283](tel:+14088218283), or use our [contact page](https://distyman.com/contact-us/).

Questions about billing?

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